Frequently Asked Questions
Everything you need to know about Mastershop products and services.
What kind of warranty comes with my electronic devices?
All electronics purchased at Mastershop come with a standard 12-month manufacturer warranty. We also offer extended protection plans that cover accidental damage and liquid spills for up to three years.
Do you offer international shipping for tech gear?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location, but most international orders arrive within 7-14 business days via our tracked express partners.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item is opened but in like-new condition with all original packaging and accessories, you are eligible for a full refund or exchange. A restocking fee may apply to items with missing components.
Are the products on Mastershop genuine and brand new?
Absolutely. Mastershop is an authorized retailer for all brands we carry. Every product is 100% authentic, brand new, and arrives in its original factory-sealed packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through partners like Klarna and Affirm.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.